Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM) and a 2019 Gartner Cool Vendor, today announced new innovations to its flagship product, Espressive Barista, to further extend the accuracy of the advanced NLP engine, expand the power of conversational AI with over 750 million employee phrases, and eliminate the requirement for technical AI expertise to perform content updates. Barista, an AI-based virtual support agent, automates help desks by directly connecting employees to the information and services they need. In addition, the company announced Barista Case Management which cost-effectively extends service management efficiency to enterprise service teams. Together, these new product innovations empower enterprises to leverage intelligent automation to reduce service delivery costs while improving workforce productivity and satisfaction.
